Client/Participant rights and responsibilities
Rights of Client/ Participant
Be treated with respect, privacy and dignity regardless of race, sex, creed, nationality or disability.
Be involved in the planning, process and access to services from Serenity Mode, taking into account your religious and cultural beliefs.
Be informed about Serenity Mode services.
Nominate a person to speak on your behalf if you are unable to do so.
Decline to give permission for anyone other than Serenity Mode to have access to your information
Decline to participate in teaching, workshops or research activities.
Consent to or refuse any service offered by Serenity Mode
Make a complaint about any aspect of service offered by Serenity Mode
Have your personal information treated in a confidential manner.
Access your personal information or delete your personal information kept by Serenity Mode
Responsibilities of Client/ Participant
Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs.
Treat the Provider/Staff with courtesy and respect.
Talk to the Provider if the Participant has any concerns about the supports being provided.
Give the Provider a minimum of 24 hours’ notice if the Participant wish to cancel a shift; and if the notice is not provided by the participant /participant’s representative, the Provider’s cancellation policy will apply.
Give the Provider 28 days’ notice if the Participant needs to end the Service Agreement
Let the Provider know immediately if the Participant’s funding is suspended or replaced by a new funding or plan by relevant agencies plan or the Participant stops being a participant under the funding arrangement.
435 Nepean Hwy, Frankston, VIC - 3199
03 8518 5427
Monday – Friday 9.00 AM to 5.00 PM
Code of Conduct
Client Rights and Responsibilities
Occupational Health and Safety
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