Client/Participant rights and responsibilities

Rights of Client/ Participant
  • Be treated with respect, privacy and dignity regardless of race, sex, creed, nationality or disability.
  • Be involved in the planning, process and access to services from Serenity Mode, taking into account your religious and cultural beliefs.
  • Be informed about Serenity Mode services.
  • Nominate a person to speak on your behalf if you are unable to do so.
  • Decline to give permission for anyone other than Serenity Mode to have access to your information
  • Decline to participate in teaching, workshops or research activities.
  • Consent to or refuse any service offered by Serenity Mode
  • Make a complaint about any aspect of service offered by Serenity Mode
  • Have your personal information treated in a confidential manner.
  • Access your personal information or delete your personal information kept by Serenity Mode
Responsibilities of Client/ Participant
  • Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs.
  • Treat the Provider/Staff with courtesy and respect.
  • Talk to the Provider if the Participant has any concerns about the supports being provided.
  • Give the Provider a minimum of 24 hours’ notice if the Participant wish to cancel a shift; and if the notice is not provided by the participant /participant’s representative, the Provider’s cancellation policy will apply.
  • Give the Provider 28 days’ notice if the Participant needs to end the Service Agreement
  • Let the Provider know immediately if the Participant’s funding is suspended or replaced by a new funding or plan by relevant agencies plan or the Participant stops being a participant under the funding arrangement.