Serenity Mode understands and supports the principle of fairness and human rights, we deliver our services within the legislative framework to ensure that services are delivered in an environment that is free from abuse, harassment, assault, neglect, and exploitation

We ensure all clients have access to a fair and transparent system for making complaint and for reporting any breach of their rights. Our service delivery is modelled around individual client choice, control and flexibility. It encourages clients to receive services in a way that suits client and their family and offers them more control over the way their services are delivered.